9-1-1 Dispatcher Job Opening - Certified and Entry Level
Date: January 07, 2021
Due Date: January 25, 2021
Salary: $4,086 - $5,210 per month DOQ
The City of Coos Bay is soliciting applications for the position of 9-1-1 Dispatcher. To apply for the position, interested parties should submit a city application, police supplemental application, resume, and letter of interest to the City Manager’s Office. City applications are available from the City Manager’s Office, City Hall, 500 Central Avenue, Coos Bay, Oregon 97420, by telephone 541-269-8912, or listed at the bottom of this announcement.
The deadline for receiving completed applications is 5:00 p.m., January 25, 2021. Applications postmarked on or by January 25, 2021 will be accepted. Please include a valid email address where you can be contacted. All notifications regarding your status in the selection process will be made via electronic mail. NOTE: Applications without an attached personal resume will not be considered. It should also be noted that preference points will be given to certified dispatchers applying for this position. In addition to preference points, certified applicants would be eligible for a $5,000 hiring bonus ($2,500 after being hired and $2,500 after successful completion of probationary period) as well as the possibility of up to $1,000 moving expense reimbursement.
The City of Coos Bay is an affirmative action/equal opportunity employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, handicap or any other non-merit factor. If reasonable accommodation is required to complete the application process, please contact the City Manager’s Office at 269-8912 during normal business hours.
GENERAL STATEMENT OF DUTIES: Performs a variety of radio communications for police, fire, and EMS units. Answers business and emergency telephone calls and performs clerical and receptionist work in the operation of the Police Department. Performs related work as required.
SUPERVISION RECEIVED: Works under the supervision of the Communications Supervisor and/or the shift supervisor.
SUPERVISION EXERCISED: Supervision of other employees is not a normal responsibility of an employee in this class.
TYPICAL EXAMPLES OF WORK: An employee in this classification may perform any of the following duties; however, these examples do not include all the specific tasks which an employee may be expected to perform.
1. Operates two-way radio, teletype, telephone, data processing, voice logging, Computer Aided Dispatch, and computer equipment in the dispatch center; receives and transmits messages to the Coos Bay Police and other contracted police and fire agencies; maintains records of on duty police officers, fire, and EMS location at all times. Completes CAD entries on types of calls, reporting party, subjects contacted and arrested, and disposition of the case. Monitors all radio traffic from police, fire and medical agencies served by Coos Bay Police/Coos Bay 9-1-1 Center.
2. Responds to requests and inquiries for record checks: DMV, CCH, NCIC, warrants, vehicles, persons, property, registration and miscellaneous information.
3. Receives all incoming business telephone calls for the Police Department. Answers after-hours phone calls for other city departments.
4. Maintains files and records of arrests, cases, and information such as licenses, stolen cars and car registrations. Codes, logs and tallies statistical reports.
5. Provides appropriate information to other law enforcement agencies as may be required.
6. Monitors building security and wastewater alarm systems and notifies proper personnel when activated.
7. Provides pre-arrival medical instructions to callers on the phone until EMS services arrive on scene.
8. Monitors activity in city hall via video camera. Provides information, directions and resources to subject in the police lobby by telephone or intercom.
9. Conducts background record checks as approved by Coos Bay City Ordinance.
KNOWLEDGE, SKILL AND ABILITY: Reasonable knowledge of modern office and clerical practices, procedures and equipment. Some knowledge of criminal law is helpful but not required. Moderate degree of skill in typing. Ability to operate office machines, including computerized dispatch and records retrieval systems. Ability to understand oral and written instructions and to act upon them accordingly. Ability to speak clearly in a well-modulated voice and to use good diction. Ability to make prompt and rational judgment decisions. Ability to work effectively with the public, other agencies and other employees exercising tact and self-restraint. Ability to work odd hours, weekends and holidays.
ESSENTIAL FUNCTIONS: The ability to work effectively and calmly under stress. The ability to handle emergency situations, and make prompt and rational judgment decisions during emergencies. Ability to develop knowledge of a considerable range of procedures, techniques, laws, and ordinances. The ability to multi-task job functions with speed and accuracy. Must be able to develop and maintain positive cooperative team-oriented relationships with co-workers, supervisors, managers, and other you come in contact with.
EXPERIENCE AND TRAINING: Two years of experience in general clerical work preferably in law enforcement or legal environment. Graduation from high school or the equivalent GED certificate; supplemented with courses in office procedures or law enforcement. Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may substitute for the above.
NECESSARY SPECIAL QUALIFICATIONS: Successful completion of the DPSST Basic Dispatch Academy, Coos Bay Police Department FTO program, LEDS Training Manual and the Emergency Medical Dispatch Course. Pass background investigation.
TOOLS AND EQUIPMENT USED: Multi-line phone, computer terminal; personal computer including word processing software, e-mail and internet; copy machine; fax machine; multi-channel radio; portable radio, logging equipment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The position requires working shift work and to work 12-hour shifts. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to pass a hearing test.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Employees work in a strong team-oriented environment and receive a generous employee benefit package which includes eleven paid holidays, vacation and sick leave, life and accidental death and dismemberment insurance, long term disability, medical, dental and vision insurance, and retirement through the Public Employees Retirement System. The City pays 90% of the medical and dental insurance premium for the employee and their family.
Applicants must complete and submit the required application forms and personal resume with original signatures on or before 5:00 p.m. January 25, 2021 as specified in this job announcement. All applicants will be notified of the final status of their application.
- Application Period: ....................................January 8, 2021 - January 25, 2021
- Review of Applications: .............................January 25, 2021 - February 4, 2021
- Testing .......................................................January 8, 2021 - February 15, 2012 - This portion is for non-certified applicants only.
- Interviews with Selected Candidates: ........TBA
- Follow-up Interview (as needed) ................TBA
- Projected Start Date: ..................................March 15, 2021